FAQ
Orders
I offer free worldwide shipping on all purchases. After you place your order, your print goes into production.
Processing times range from 1-5 business days before despatch, with framed prints sometimes taking a bit longer. Tracking information is emailed to you once your order has dispatched.
Shipping Estimates (once order has despatched):
• Australia: 3 - 6 Business Days via Australia Post or Sendle. Rural areas may take a little longer.
• USA: 3 - 6 Business Days via USPS First Class or UPS 3 Day Select.
• UK: 2 - 7 Business Days via Royal Mail or Evri.
• Everywhere Else: Up to 10 Business Days.
Australian orders of art prints up to size A2 and original works are shipped directly from my Canberra studio. Otherwise, prints and framed prints are shipped from Texas, London, Amsterdam, Toronto (prints only, not framed prints) and Melbourne - depending on proximity to the customer.
My prices are GST-inclusive. However, please be mindful that buyers are responsible for any customs and import taxes that may apply.
My art prints are made on-demand and cannot be exchanged or returned due to change of mind. Rest assured that whenever issues occur, I do my best to rectify them. I consider a transaction successful when you're pleased with your purchase!
Oh no! For any damaged orders, please send me an email (hello@juliaockert.com) with supporting photo(s) and we can work out the best solution.
It depends - send me an email (hello@juliaockert.com) and I will let you know.
Art-related Questions
I'm currently only offering commissions that I have available here
Yes - I'm open to customisations. Send me an email (hello@juliaockert.com) to discuss your idea and create something unique!
Be gentle and handle the print by the edges only with clean, dry hands). Don’t wipe away any dust with your fingers, as this can scratch the surface. Instead, use a lint-free cloth or compressed air. It is recommended that you don’t display prints in direct sunlight. Like most things, UV radiation from the sun will, over time, cause colours to fade. This extra care will allow you to enjoy your print for years to come!
A giclée is a process that uses a photo quality 12-colour ink jet printer, acid-free papers and pigment-based archival inks. It's one of the best print reproduction methods available.